Terms of Service

By creating a Hando account, signing in, or using any portion of the Hando platform (the “Service”), you (“you” or “Customer”) agree to be bound by these Terms of Service (the “Terms”) and any policies referenced herein. If you are accessing the Service on behalf of an institution, you represent that you have authority to bind that institution to these Terms.

Hando is a research-stage clinical-AI infrastructure platform that surfaces structured gaps and follow-up questions in clinical handoff documentation for clinician review.

• Hando is not an FDA-cleared medical device and is not intended for direct clinical decision-making without clinician review.
• Hando is not a Clinical Decision Support (CDS) device under any regulatory framework. The Service surfaces information for independent clinician review and is designed to satisfy the 21st Century Cures Act CDS exemption criteria.
• Any deployment that involves Protected Health Information (“PHI”) requires a HIPAA-compliant deployment configuration, including a fully executed Business Associate Agreement (“BAA”) between you and Hando and between Hando and every sub-processor on the clinical path.
• The Service may evolve. Features, models, prompts, and rate limits may change as the underlying research progresses.

You agree not to:

• Submit PHI through the Service unless a BAA is in effect and clinical mode has been explicitly enabled for your organization.
• Use the Service for direct, autonomous clinical decision-making (the Service is intended only as an aid for clinician review).
• Attempt to reverse-engineer, scrape model weights or prompts, or otherwise extract proprietary system internals.
• Use the Service to generate or distribute material that violates any applicable law, regulation, hospital policy, or third-party right.
• Bypass per-organization budget caps, audit logging, or access controls.
• Share account credentials. Each clinical user must have an individual account with the appropriate role.

Hando organizations are scoped per-tenant with role-based access control. The current roles are:

• OWNER — full administrative authority including member management, audit-log export, and billing.
• REVIEWER — read-only review of handoffs and gaps; cannot modify clinical data.
• ANNOTATOR — eval-set annotation only; no clinical-data access.

Customer is responsible for assigning appropriate roles and for the actions of all users within its organization.

Customer retains all right, title, and interest in and to all clinical data, handoff content, audio recordings, and derived annotations submitted to the Service (“Customer Data”). Hando claims no ownership of Customer Data.

When a BAA is in effect, Hando processes Customer Data solely as a covered subcontractor under that BAA, only to provide the Service, and only in accordance with Customer's documented instructions. Hando will not use Customer Data to train general-purpose foundation models. Aggregated, fully de-identified statistics may be used to operate and improve the Service.

Either party may terminate the Service for material breach uncured after thirty (30) days' written notice. On termination, Customer may export Customer Data via the audit and export endpoints for thirty (30) days, after which Hando may delete Customer Data per the retention policy in effect at the time of termination.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. HANDO EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

THE SERVICE IS NOT INTENDED FOR DIRECT CLINICAL DECISION-MAKING WITHOUT CLINICIAN REVIEW. OUTPUTS MUST BE INDEPENDENTLY EVALUATED BY A LICENSED CLINICIAN BEFORE ANY CLINICAL ACTION. HANDO MAKES NO REPRESENTATION THAT THE SERVICE IS SUITABLE FOR ANY PARTICULAR CLINICAL CONTEXT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE. EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO HANDO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These Terms are governed by the laws of the jurisdiction set forth in the order form or master agreement, without regard to conflict-of-law principles. (Specific governing law and venue placeholder — to be set by counsel.)

Questions about these Terms may be directed to (contact email placeholder — to be set by counsel).